Lean six sigma December 2023

Description

Assignment Sample Solution: Lean six sigma December 2023

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School for Continuing Education (NGA-SCE)

Course: Lean six sigma December 2023

Internal Assignment Applicable for December 2023 Examination

1.Assume that you are working in a business process outsourcing (BPO) company. Identify a process in your organization that needs some improvement and create a broad outline for using the DMAIC methodology for process improvement. Also, assuming that you are the project leader of a Six Sigma project. Create a list of a few rules that you would lay down for your team to abide by to avoid any situations of conflict. (10 Marks)

2.Imagine yourself to be a Six Sigma project leader in a big multi-specialty hospital. Prepare a schedule for all activities starting with patient admission till the patient occupies the bed. Also, draw a process map for the process of a patient admission to the hospital at the point of registration till occupying the bed. (10 Marks)

3.Suppose you work in an organization that provides computer software and web-based business tools to other organizations.

a) Identify a particular process (any 1) in your organization and break it down into smaller activities to identify Non-Value Added (NVA), Business Value Added (BVA), and Value Added (VA) activities. (5 Marks)

b) Assuming you are the project leader of a Six Sigma project undertaken based on the identified process in part a, list down the responsibilities covered under different six sigma belts such as Master Black Belt (MBB), Black Belt (BB), Green Belt (GB), Yellow Belt (YB) and White Belt (WB). (5 Marks)

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