Description
Assignment Sample Solution: World Class Operations December 2024
School for Continuing Education (NGA-SCE)
Course: World Class Operations December 2024
Internal Assignment Applicable for December 2024 Examination
1. Ananth Vijay has just joined as the GM – Maintenance at Sawhney Engineering, a leading
Electrical Equipment Manufacturer. Vijay is worried that there is no formal Maintenance
Program in place. As such, he has been evangelizing the concept of RAM across the entire
Manufacturing Process.
i. Describe the components of RAM, and how they are the three important pillars of a
WCM’s Maintenance Strategy.
ii. Why is this important for both Sethi Engineering and as well, for their clients, in the
products which they purchase?
(10 Marks)
2. World Class Manufacturers (WCMs) in diverse sectors such as Automotive (Toyota, Honda,
Ford), CPG/F&B (Coca-Cola, Pepsico, P&G, Unilever), etc., are highly reputed for their
unflinching commitment to Quality – specifically Total Productive Management (TPM).
i. Describe the key concepts of TPM.
ii. Discuss any two (2) of the Pillars of TPM.
(10 Marks)
3. a. Quality Awards are not only about rewarding organizations but also about recognizing
the importance of quality in the business. These awards are often used as a tool to raise
awareness among both Employees and as well, Customers about the importance of quality.
They also help to improve Customer Satisfaction and Employee Morale. Discuss the
difference between Regional and International Awards. (5 Marks)
b. Describe the Deming Prize and its Evaluation Criteria. (5 Marks)
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