Description
Assignment Sample Solution: World Class Operations September 2024
School for Continuing Education (NGA-SCE)
Course: World Class Operations September 2024
Internal Assignment Applicable for September 2024 Examination
- Vijay Ananthan has just joined as the GM – Maintenance at a leading Compressor
Manufacturer. As he reviews the company’s Equipment Maintenance history, he is
concerned that there is no coherent Maintenance Strategy – i.e., except for some
cases (e.g., critical equipment) where the company uses Preventive Maintenance,
the common approach is Reactive Maintenance. In order to streamline theMaintenance Department, Vijay is keen to adopt a Predictive Maintenance Strategy.
In this context, …
A. Describe the Reactive Maintenance & Preventive Maintenance approaches,
along with their respective Pros & Cons.
B. Explain the Predictive Maintenance approach and why Vijay would want to
adopt it to overcome the problems of Reactive Maintenance & Preventive
Maintenance. (10Marks)
2) World Class Manufacturers (WCMs) in diverse sectors such as Automotive
(Nissan, BMW), Appliances (Siemens, Hyundai), etc., are highly reputed for their
unflinching commitment to Quality. These manufacturers have understood that
Quality is about identifying “what is important to Customers” and delivering this to
their customers. Explain how these (and other) WCMs use frameworks such as
QFD and HOQ to help embed Quality into every aspect of the Product Creation –
From Concept to Manufacturing. (10Marks)
3. A) Quality Awards are not only about rewarding organizations but also about
recognizing the importance of quality in the business. These awards are often used
as a tool to raise awareness among both Employees and as well, Customers about
the importance of quality. They also help to improve Customer Satisfaction and
Employee Morale. Discuss the difference between Regional and International
Awards. (5 marks)
b) Describe the European Foundation for Quality Management (EFQM) Award and
its Evaluation Criteria. (5 marks)
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