Description
Assignment Solution: Employee Development & Talent Management December 2024
NMIM$ Global Access
School for Continuing Education (NGA-SCE)
Course: Employee Development & Talent Management December 2024
Internal Assignment Applicable for December 2024 Examination
1. ITGuru.com is a rapidly growing IT company facing challenges in retaining its top talent despite offering competitive salaries and benefits. Upon analyzing employee performance reviews it was observed that the primary reason was reduced job satisfaction and a lack of growth opportunities. Additionally, there’s been an increase in inter-departmental conflicts and missed project deadlines.
Identify the potential issues in employee development that might be contributing to the problems faced by this company. (10 Marks)
2. Mediclause, a large manufacturing company, implemented a new sales training
program to enhance product knowledge and sales skills. To assess the program’s
effectiveness, the company conducted post-training surveys, knowledge tests, and
observed sales performance before and after the training. However, despite positive
feedback and improved test scores, sales figures have remained stagnant.
How can the company leverage Kirkpatrick’s model to identify the specific level(s)
at which the sales training program is falling short and develop strategies to
improve its impact on sales performance? (10 Marks)
3. Shopping Box, a retail store chain is facing declining sales and increasing customer
complaints about poor service. Despite hiring new staff, the issues persist. The
company realizes the need to invest in employee development but is unsure where to start.
a. How can an employee development program help this retail chain improve customer satisfaction and sales? (5 Marks)
b. What specific employee development initiatives should the company
prioritize to address the underlying causes of their problems?
(5 Marks)
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