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Service operations Management April 2024

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Assignment Sample Solution: Service operations Management April 2024

NMIM$ Global Access

School for Continuing Education (NGA-SCE)

Course: Service operations Management April 2024

Internal Assignment Applicable for April 2024 Examination

Q1. Service ‘Engineers’ plays in a vital role in designing ‘processes’ in Service Operations.
Explain the three main techniques used to design and evaluate service operations with reference to a healthcare setup like a hospital/ polyclinic of your choice. (10 Marks)

Q2. Quality in Service Operations/setup is evaluated on the basis of several factors. Discuss the various applicable parameters? Elaborate your answer with an example of Fine dine/
multicuisine restaurant of your choice. (10 Marks)
Q3. Discuss the following aspects of service operations in context of any popular/major. Ecommerce delivery provider of your choice.
a.)Explain the concept of Service Design (Blueprinting) during the planning phase of service operations that ensure that all processes are identified and function efficiently.
(5 Marks)

b.) What are the challenges faced by the Service Managers who manage these service operations? (5 Marks)
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Last date : 29 November

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