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Service operations Management December 2023

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Assignment Sample Solution: Service operations Management December 2023

NMIM$ Global Access

School for Continuing Education (NGA-SCE)

Course: Service operations Management December 2023

Internal Assignment Applicable for December 2023 Examination

Q1. Strategies & decisions of regarding Service Operation are taken at various levels of hierarchy in organizations. Discuss these levels of hierarchy and the Strategic decisions taken at these levels. Explain these concepts by taking an example of any Educational Institute of your choice.
(10 marks)

Q2. The ‘Service Design’ concept is understood and carefully planned in Service Operations. Explain the various approaches that Service setups can apply to the ‘Service Design’? Explain the concept with the help of reference of a hospitality setup like a Resort.
(10 marks)
Q3. An automobile service center is a common service setup involving many different types of service processes. Discuss the following aspects of these kind of setups (you can take an
example of your choice) with reference to the following questions
a. Discuss the elements that need to be planned in a Service Framework of the mentioned setup. (5 marks)
b. These services do not plan all operations in the presence of the customers as well as make them visible to customers. Discuss this aspect of the layout planning of this process with
the concept of Decoupling of processes. (5 marks)
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Last date : 29 November

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