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Total quality management September 2024

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Description

Assignment Sample Solution: Total quality management September 2024

NMIM$ Global Access

School for Continuing Education (NGA-SCE)

Course: Total quality management September 2024

Internal Assignment Applicable for September 2024 Examination

1. As a leader of new product development team, you are asked by the management of your
organization to comprehend the expectation of the customers and design product and
services in view of that. Discuss a valuable methodology you would adopt that can
significantly enhance the new product development process and thereby meet customer
satisfaction. (10 Marks)

2. You are appointed as head of quality department and told it is utmost priority for your
department to monitor defects and control quality. Discuss the seven basic quality control
tools which may help your department in controlling quality and minimizing defects. Give
examples for each tool. (10 Marks)
3. After entering global market, Maxx Industry which had implemented TQM, wants to
change from its traditional performance measure based on cost accounting information to
performance measured against the result delivered to customers. In TQM, measuring
performance requires a conceptual framework.
a. Discuss the criteria Maxx Industry should follow for measuring and evaluating
performance under TQM framework. (5 Marks)
b. Explain the four perspectives based on which Strategic Performance Measurement
(SPM) is measured. (5 Marks)
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